Frequently Asked Questions
Everything you need to know about shopping for your home at Trademaster.
What are your standard shipping times for furniture and decor?
Standard shipping typically takes 5-10 business days depending on your location. For oversized furniture items, our specialized freight partners will contact you to schedule a convenient delivery window.
Do you offer white-glove delivery and assembly services?
Yes, Trademaster offers white-glove delivery on select furniture items for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged or defective.
Are the materials used in your products sustainably sourced?
Trademaster is committed to sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes. Please check the 'Specifications' section on individual product pages for specific material details.
What happens if my order arrives damaged?
If an item arrives damaged, please contact our support team within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you, provided you supply photos of the damage.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trademaster Professional program for industry experts. Interior designers, architects, and contractors can apply for exclusive pricing and personalized concierge service through our 'Trade' portal.